Shipping policy
How We Ship
Letters from Tottenville are mailed via USPS First-Class Mail to the shipping address provided with your subscription. Standard letter delivery does not include tracking.
When Are Letters Mailed?
Letters are mailed twice per month, on the 1st and 15th. If the 1st or 15th falls on a weekend or a U.S. postal holiday, letters will be mailed on the next business day. Your first complimentary Welcome letter will be prepared and mailed within 3 business day after subscribing.
Delivery Times
USPS typically delivers First-Class Mail within approximately 2–5 business days, but delivery times are estimates and are not guaranteed. Occasionally, postal delays may occur due to holidays, weather, local postal conditions, or other circumstances outside our control. We recommend allowing up to two weeks from the mailing date for a letter to arrive before considering it lost.
Lost or Damaged Letters
If your letter has not arrived within two weeks of its mailing date or arrives damaged, please contact us. We will gladly send a replacement letter at no additional charge.
Shipping Address
Customers are responsible for providing a complete and accurate mailing address when subscribing. Please review your shipping address carefully when placing your order.If a letter has already been mailed to an incorrect or incomplete address provided by the customer, we cannot guarantee a free replacement.
Address Changes
If your mailing address changes, please update it through your customer account as soon as possible. Address changes must be made before a letter has been processed for mailing. If an address is updated after a letter has already been processed or mailed, the new address will apply to future letters only.
Postal Delays
Once a letter has been mailed, delivery times are determined by USPS and may occasionally be affected by weather, holidays, local postal conditions, or other circumstances outside our control. While we cannot guarantee a specific delivery date, we are always happy to help if a letter appears to have been lost in transit.