FAQ – Letters from Tottenville

Frequently Asked Questions

About letters

The letters cover a wide variety of topics: from exciting adventures, such as treasure hunts and traveling through time, to educational content in different areas of science and art. They also help children learn how to handle different social situations they may face with classmates and friends. The stories always encourage kindness, honesty, helping others, and responsibility.

Our letters are designed for children ages 6–11 and are perfect for elementary school students, but many younger and older kids enjoy them too.

Absolutely not! All of our stories are created specifically for children and carefully reviewed to ensure they remain age-appropriate. We avoid mature, political, religious, or other controversial topics.

Any one you like! The story is the same for all girl characters and is written from a girl’s perspective, while all boy characters share the same story written from a boy’s perspective. The characters differ only in their name and appearance.

No. All girl characters follow the same stories and letter content, and all boy characters follow the same stories and letter content — only the character your child receives letters from changes.

Yes! In addition to the standard twice-monthly delivery, every subscription includes a free Welcome Letter at no extra cost. Your personalized Welcome Letter will be sent within 3 business days of subscribing.

Your child receives two personalized letters every month, delivered right to your mailbox.

We’re almost certain they will! Many parents tell us their children eagerly wait for their letters and check the mailbox again and again, excited to see if their next adventure has arrived.

Yes. We take your child’s privacy very seriously. Your child’s name is used only to personalize the letters and is never shared with third parties.

Ordering & shipping & delivering

First, sign up — choose a character and tell us your child’s name. Then choose your payment option, enter the shipping address, add your billing details, and complete your purchase. Next, we create a personalized Welcome Letter and mail it within 3 business days. Finally, your child receives a magical mailbox surprise ASAP.
After that, your child will receive a new letter twice a month.

If the children live at the same address, please add each child’s subscription to your cart separately. This allows you to choose a character and enter the child’s name for each subscription. You can then pay for all subscriptions together in one checkout using the same shipping address.

If the children live at different addresses, each subscription must be ordered and checked out separately so you can enter a different shipping address for each child.

We mail your personalized Welcome Letter within 3 business days after you sign up. After your Welcome Letter is sent, your regular letters will be mailed via USPS first-class mail twice a month, on the 1st and 15th of each month.

We send letters on the 1st and 15th of each month.
The first complimentary Welcome Letter will be sent within 3 business days of subscribing.

Once your child’s letter is mailed, you’ll receive an email notification to let you know it’s on the way.

We send our letters via USPS First-Class Mail. USPS estimates delivery within 2–5 business days, but in some cases, a letter may take up to two weeks to arrive. Most families receive their letters within 3–7 business days after they are mailed.

We send our letters via USPS First-Class Mail, which does not include tracking.

Don’t worry!
Please allow up to 2 weeks for delivery, as mail can occasionally experience delays. If a letter still hasn't arrived, email us and we’ll send a replacement letter.

Please email us support@lettersfromtottenville.com with your order number, your child’s firs and last name, and both your old and new mailing addresses. Please let us know ASAP to make sure your child’s letters continue arriving at the correct address without delays.
Good to know: updating your address with USPS does not automatically update it with us.

Billing, subscriptions & cancellations

Monthly subscription costs $15 USD per month. A prepaid annual subscription costs $___ per year, which comes to $___ per month.
Free shipping.

Shipping is free! There are no additional shipping fees.

With a monthly subscription, your card will be charged once a month until you cancel your subscription.
With a prepaid annual subscription, your card will be charged once at the time of purchase. There will be no automatic renewal or additional charge after one year.

Yes!
You can pause or cancel your monthly subscription anytime through your customer account. All paid letters will still be mailed according to our regular mailing schedule.
Prepaid annual subscriptions may be canceled within 60 days of the original purchase date for a full refund. After the 60-day refund period, all remaining letters included in your prepaid annual subscription will continue to be mailed according to our regular mailing schedule.
To cancel your prepaid annual subscription, please email us with your order number, your child's first and last name at
support@lettersfromtottenville.com

Refunds

Our refund policy applies only to prepaid annual subscriptions.
We offer a 60-Day Money-Back Guarantee on prepaid annual subscriptions.If you decide that the subscription isn’t right for you, you may request a full refund within 60 days of your original purchase date. Shipping charges are non-refundable, and the actual postage cost is deducted from the refund.
After 60 days, prepaid annual subscriptions are non-refundable. All remaining letters included in your prepaid annual subscription will continue to be mailed to you until the subscription is complete.
If you would like to cancel your prepaid annual subscription, please contact us support@lettersfromtottenville.com.
For monthly subscriptions refunds are not available.

Still have questions?

We’d love to hear from you!
support@lettersfromtottenville.com