Refund policy

Refund & Cancellation Policy
Your happiness matters to us, and we want you to feel confident when subscribing to Letters from Tottenville. Please review our refund and cancellation policy below.

Monthly Subscriptions
Monthly subscriptions can be canceled at any time through your customer account.
Payments that have already been processed are non-refundable. After cancellation, you will not be charged again, and all letters that have already been paid for will still be mailed to you. Canceling your subscription stops future renewals; it does not cancel letters that have already been paid for.

Prepaid Annual Subscriptions
We offer a 60-Day Money-Back Guarantee on prepaid annual subscriptions. If you decide that the subscription isn’t right for you, you may request a full refund within 60 days of your original purchase date. Shipping charges are non-refundable, and the actual postage cost is deducted from the refund.
After 60 days, prepaid annual subscriptions are non-refundable. All remaining letters included in your prepaid annual subscription will continue to be mailed to you until the subscription is complete.
Prepaid annual subscriptions do not automatically renew.

Lost or Damaged Letters
If a letter arrives damaged, please contact us and we will be happy to send a replacement at no additional charge.
If you believe a letter has been lost in transit, please contact us after allowing sufficient time for delivery. We will gladly send a replacement at no additional charge.

Incorrect or Changed Shipping Address
Please make sure your shipping address is correct when placing your order and keep your address updated in your customer account.
If a letter has already been mailed to an incorrect or outdated address provided with the order, we cannot guarantee a replacement or refund.
If your address changes, please update it in your account as soon as possible so that future letters are sent to the correct address.

Automatic Renewal
Monthly subscriptions automatically renew each month until canceled.
Prepaid annual subscriptions do not automatically renew. Your subscription will end once all letters included in your prepaid annual plan have been mailed.
You can manage or cancel your monthly subscription at any time through your customer account.

Refund Processing
Approved refunds will be returned to the original payment method. Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.

Questions?

If you have any questions or experience a problem with your subscription or letters, please contact us.
support@lettersfromtottenville.com 
We’ll be happy to help.